Refund Policy
Last updated 17 September 2026
We want you to be able to try this without feeling locked in. This policy explains when you can get your money back. It sits alongside our Terms of Service and does not reduce any right you have under consumer law where you live.
Your first payment on a plan
There is no setup fee or trial. The recurring subscription begins when you pay at checkout. If RemDev Chat is not right for you, tell us within 14 days of your first payment and we will refund that payment in full, no reason needed. This applies once per business, to the first payment on your first self-serve plan.
Later monthly payments
| When | What you get |
|---|---|
| You cancel before the next billing date | Nothing further is charged. Your chatbot runs until the end of the period you already paid for. |
| You cancel after a renewal, within 14 days | We refund the unused part of that month. |
| You were charged and had no working chatbot | Refunded in full, for as long as it was out. |
| More than 14 days after a renewal | No refund for time already used, but cancelling stops future charges immediately. |
What we do not refund
- Time already used on a plan you chose to keep running.
- Custom implementation, migration or onboarding work that has already been agreed and started. Any custom-plan refund terms are agreed in writing before work starts.
- An account closed for breaking the Terms of Service.
- Losses that are not the subscription fee. This policy covers what you paid us, not what a missed enquiry might have been worth.
How to ask
Email info@remdev.co from the address on the account, with the business name and roughly when you were charged. You do not have to explain why.
We will reply within 2 working days and process approved refunds within 5 working days. Payments are handled by Paddle, our merchant of record, so the refund is issued by them and returns by the same method you paid with. Depending on your bank, it can take a few extra days to appear.
If something goes wrong
Tell us first. If your chatbot is not answering, say so and we will look at it before we talk about money. Most problems are a setting or an out-of-date piece of information, and are fixed the same day.
Contact
RemDev, Gaborone, Botswana · info@remdev.co · +267 74 940 332.